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Hi Goole, The ticket number is #130850. I talked yesterday on the phone with one of your customer service collegues and he told me that I need a software and firmware update for my inverter. He asked me to reply again on the ticket and the Dutch aftersales should answer the same day but they didn't and now I have the problem again today and nobody is at home.. so could you ask for priority to solve this because I am losing a lot of earnings due to this problem..
Inverter stays at waiting for one day
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No I don't, Isolation is checked last week
Inverter stays at waiting for one day
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Currently, Goodwe can't support it, the control center (your smart home) needs to achieved the communication with ES.
connecting inverter ES4850 to Smart Home
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Hi, Sandervh1998, may I ask for your ticket number? I'll contact aftersales and follow up with your ticket. Or you can email us via community@goodwe.com
Inverter stays at waiting for one day
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Hi, Peter-wolf, right, it will cause a bad influence on browsering experience.
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