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Privacy Policy

July 1, 2021

1. GoodWe Solar Community’s Commitment to Privacy

GoodWe Solar Community’ is committed to protecting your privacy and ensuring you have a positive experience on our websites and Community. Your ability to make informed choices about the uses of your information is important to us.

This policy outlines our GoodWe Solar Community’s policy regarding the collection, use, disclosure, and protection of Personal Data. It covers all Personal Data that you affirmatively provide during your interactions with us, information that we automatically collect when you interact with our website. The terms of this privacy statement apply to information collected from you unless different terms are specified as part of a special offer or in another form or contract we provide you.

This Privacy Policy statement is for all persons who visit our websites and make use of the services provided. This statement applies to all forms of use of our services, irrespective of whether such use is free of charge or subject to a fee. GoodWe Solar Community wishes to inform you below in particular about what data it collects and how such data are used. You are also informed that your (personal) data are collected on our websites and stored electronically. All data are stored and processed by us in compliance with the relevant statutory regulations of the European Union on data privacy and data security – General Data Protection Regulation (GDPR). You may view, download or print out the Terms of Use and the GoodWe Solar Community data privacy statement at any time at https://community.goodwe.com/. You must accept this data protection statement to visit our websites and use our services.


2. Definitions


2.1.1 Our websites, if available, may be visited at any time without you having to provide personal data. GoodWe Solar Community stores the following non-personal data:

a) Browser type and version

b) Operating system

c) Referrer URL (the specific webpage from which a link was followed to our website)

d) Host name of the computer accessing the website (IP address)

e) Time and date of the server request

f) Device

We may receive information from cookies (data that your browser stores and sends back to us when a request is made) and similar technologies. We use this information to improve your experience, understand user activity, personalize content and advertising, and improve the quality of our services. For example, we store and retrieve information about your preferred language and other settings.

2.1.2 Such data are analyzed by GoodWe Solar Community or a third party and used to improve our products and services (such as for research and data analysis). You cannot be identified based on such data.

2.1.3 GoodWe Solar Community also stores and saves the data listed in Section 2.1.1 of registered users. Use of such data under Section 2.1.2 solely occurs in an anonymized form. You can't be identified based on such data by any third party that may be commissioned by us.

2.1.4 Based on the use of GoodWe Solar Community websites by registered or authorized users, GoodWe Solar Community also collects non-personal (anonymized) data. They are stored in a form that does not allow the identification of any specific person. GoodWe Solar Community may collect, use, transfer and disclose non-personal data for any purpose.

Example: GoodWe Solar Community uses aggregated data from all the systems in a certain region to identify, for example, the duration and intensity of sunlight in that region. The region is sufficiently broad that a given person or their system cannot be identified. GoodWe Solar Community is also entitled to provide such aggregated data to third parties.


2.2.1 GoodWe Solar Community can only identify you or the respective user following registration. Registration requires you to voluntarily provide your data. Our websites record and store the following data of registered users:

a) User data: a form of address, first name, surname, company, street, street number, postcode, town, federal state, country, time zone, telephone number, fax number, e-mail address, birthday, customer number, user name, password.

You can sign up and choose whether to agree to receive emails or newsletter communications from us. We send you push notifications from time to time to update you about any events or promotions that we may be running. If you would like to stop receiving these communications, you may update your preferences using the "unsubscribe" link found in such emails.

b) Customer Content: We collect the content you submit to the Services. This includes your posts and comments including saved drafts, videos you broadcast, your messages with other users (e.g., private messages, chats ), and your reports and other communications with moderators and with us. Your content may include text, links, images, and videos.

When you submit content (including a post, comment, chat message) to a public part of the Community, any users of our Services will be able to see that content, the username associated with the content, and the date and time you originally submitted the content. Although some parts of the Services may be private or quarantined, they may become public (e.g., at the moderator’s option in the case of private communities) and you should consider that point before posting to the Services.

Much of the information on the Services are public and accessible to everyone, with a GoodWe Solar Community account. By using the Community, you are directing us to share this information publicly and freely.

We also collect information about the actions you take when you use the Services. This includes your interactions with content, such as voting, saving, hiding, and reporting. This also includes your interactions with other users, such as following, friending, and blocking. We collect information about your interactions with the community, such as your subscriptions.

c) System data: system name, system identifier, date/time of commissioning, company, street, street number, postcode, town, federal state, time zone, longitude, latitude, height above sea level, system performance, manufacturer, module type, system specification, system image.

d) Operator/customer data: a form of address, first name, surname, company, street, street number, postcode, town, federal state, country, time zone, telephone number, fax number, e-mail address, customer number, VAT identification number.

If you attending training services from us, we will collect certain information from you, including your name, address, email address. GoodWe Solar Community uses industry-standard payment processor services to handle payment information.

e) Connection data: data under Section 2.1.1

2.2.2 GoodWe Solar Community collects the personal data

a) To provide, maintain and improve services.

b) To research and develop new services.

c) To send you technical notices, updates, security alerts, invoices, and other support and administrative information.

d) To provide customer service.

e) To communicate with you about products, services, offers, promotions, and events, and to provide other news and information that we think will be of interest to you.

f) To monitor and analyze trends, usage, and activity related to our Services.

g) To measure the effectiveness of the advertisements displayed on our Services.

h) To personalize the Services and provide and optimize advertisements, content, and features that match user interest profiles.

2.2.3 All personal data are kept strictly confidential by GoodWe Solar Community and are not provided to third parties without your express consent.

2.2.4 Without your consent, GoodWe Solar Community will only collect, process, and use your personal master data and usage data to the extent required for contract processing and the use and billing of electronic information and communication services.

2.2.5 By way of exception, GoodWe Solar Community is entitled to provide the data to third parties if it is under a legal obligation to do so, for example, if it is required to disclose the data to public authorities.

2.2.6 By way of exception, GoodWe Solar Community is entitled to provide personal data to an online payment system, but only to the extent that such data are necessary for due processing of the payment.

2.2.7 Following registration, your user name will be visible to other members. In addition, you may release/publish the other details of your profile or your system and make them visible to other members. Within your profile, you have the option of adjusting the settings to modify the scope of publication of your data. It is at your discretion which data are released/published to other users and in what scope. Further details are provided on the websites beside the given function.

2.2.8 If we use data for a purpose requiring your consent under statutory regulations, we will request your express consent. Your consent will be documented in compliance with the relevant data privacy regulations. You may revoke the consent that you have given at any time with effect for the future and/or reject the future use of your data for advertising, market research, and opinion research. To revoke your consent or reject such future use, it is sufficient to send a simple message to GoodWe Solar Community. To ensure prompt processing, please use the contact details given below. You will not be charged any additional costs for contacting us.



3.1 Software is used on this website to analyze the use of the website. Analysis of the data enables valuable information to be gained about user requirements, enabling us to further enhance our products and services.

3.2 Cookies are also used for that purpose. Cookies are text files that are stored on the computer of the visitor to the website, allowing the visitor to be recognized on an anonymous basis. Cookies in general can be blocked or deleted by adjusting your browser settings.

3.3 By using this website, you consent to the use of our websites being analyzed in the manner described above.



4.1. This website uses Google Analytics, a web analysis service of Google Inc. ("Google”). Google Analytics uses cookies, i.e. text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address, however, will be shortened by Google within the Member States of the European Union or other states that are signatory to the Agreement on the European Economic Area. Your full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use such information to analyze your use of the website, to compile reports about website activities for us as the website operator, and to provide further services associated with the use of the website and internet use. The IP address transmitted by your browser in the scope of Google Analytics will not be merged with other Google data.

4.2. You can disable the storage of the cookies by adjusting the settings of your browser software; however, please note that doing so may prevent you from being able to use all the functions of this website in full. In addition, you can prevent transmission of the data generated by the cookie about your use of the website (including your IP address) to Google and the processing of such data by Google by downloading and installing the browser plug-in that is available at http://tools.google.com/dlpage/gaoptout?hl=de

4.3. For further information about the terms of use and data privacy, please see http://www.google.com/analytics/terms/de.html and http://www.google.com/intl/de/analytics/privacyoverview.html.

4.4. The Google tracking codes of this website use the anonymizeIp function, which means that IP addresses are only processed in a shortened form to prevent direct personal identification.


Collection and Use of Personal Data

At GoodWe Solar Community, we ensure that we fulfill our obligations and place the utmost importance on protecting personal information such as names, telephone numbers, postal and email addresses, etc. We collect this data to provide you with the best possible community experience. In most cases, we collect personal data directly from you, directly from your device, or directly from people who use the GoodWe Solar Community to communicate with you, such as training registrants or participants. Some of our collection happens on an automated basis - that is, it is collected automatically when you interact with our website. In some cases, you can choose whether to provide personal data to GoodWe Solar Community, but please note that if certain options and services require personal data that you have not provided, you may not be able to access them.

We may also receive personal data collected by third parties in other situations, and we use this data to better understand our users, for advertising and marketing purposes, and to enhance our services. Except in the limited circumstances described under the heading "Disclosure" below, we will not pass on data to third parties for commercial purposes without your consent.

Please note that web-based data transmission is subject to security gaps, and therefore full protection from third-party access cannot be guaranteed.



We may disclose Personal Information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process or contractual necessity, respond to any claims, or to protect the rights, property, or personal safety of GoodWe Solar Community, our customers, or the public. Information about our customers, including Personal Data, may be disclosed if it is necessary for legitimate purposes, for example as part of, or during negotiations of, any merger, sale of company assets, or acquisition. Other than in circumstances enumerated above, we have a policy of obtaining a person’s consent if we intend to process his/her Personal Data.


Data Subject Rights

We do our best to give you reasonable control over the personal data we process about you, as described below. Depending on where you live, you are entitled to certain legal rights for your personal data.

The following are the types of requests you may make about your personal data, subject to applicable laws, rules, or regulations.

  • Access: You can request more information about the personal data we hold about you. You can also request a copy of the personal data.

  • Correction: If you believe that any personal data we hold about you is incorrect or incomplete, you can request that we correct or supplement that data. You can also correct some of the information by logging directly into your Service account. Please contact us as soon as you become aware of any such inaccuracies or incompleteness.

  • Objection: You can contact us to let us know that you object to the collection or use of your personal data for certain purposes. 

  • Erasure: You can request that we delete some or all of your personal data from our systems.

  • Restriction of Processing: You can ask us to restrict further processing of your Data.

  • Withdrawal of Consent: If we process your personal data with your consent (as described at the time of collecting such data), you have the right to withdraw your consent at any time.

Under certain circumstances we will not be able to fulfill your request, for example, if the request interferes with our regulatory obligations, affects legal matters, includes the rights of GoodWe Solar Community users to the data contained in their accounts, we are unable to verify your identity, or involves disproportionate cost or effort. But in any case, we will respond to your request within a reasonable time frame and provide you with an explanation.


International Data Transfers

We are based in China and we process and store information on servers located in China. Depending on various factors, including the location of our users and service providers, we may store information on servers and devices in other countries. For example, your personal data collected by GoodWe may be processed or accessed in the country where you use our products and services, or in other countries where GoodWe or its affiliates, subsidiaries, service providers, or business partners are located. By accessing or using the Services or otherwise providing information to China, you consent to the processing, transmission, and storage of information in China and other countries, These jurisdictions may have different data protection laws. In such cases, GoodWe will take measures to ensure that data is processed in accordance with this policy and applicable law, which includes when transferring personal data of data subjects from the EU to countries or regions that have been recognized by the European Commission as having an adequate level of data protection.

Additional Information for EEA Users

Users in the European Economic Area have the right to request access to, correction of, or erasure of their personal data; to data portability in certain circumstances; to request the restriction of processing; to object to processing and withdrawal of consent to processing where they have previously provided consent. EEA users also have the right to lodge a complaint with their local supervisory authority.
As required by applicable law, we will only collect and process personal information in the EEA where we have a legal basis to do so. Our legal basis depends on the services you use and the way you use those services. We process your information on the following legal basis:

  • You have consented for us to do so for a specific purpose;

  • We need to process the information to provide the Services to you, including operating the Services, providing customer support and personalized features, and protecting the safety and security of the Services.

  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as preventing fraud, ensuring network and information security, enforcing our rules and policies, protecting our legal rights and interests, research and development, personalizing the Services, and marketing and promoting the Services; or

  • We need to process your information to comply with our legal obligations.

If you think that we are processing your personal information in a way that does not comply with applicable data protection laws, you may contact the relevant competent data protection authority. You can obtain information on contacting the EU data protection authorities at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.


Changes to this Statement

This policy may be updated from time to time for reasons such as operational practices or regulatory changes but will alert you that changes have been made by indicating at the bottom of the data protection statement the date it was last updated. We encourage you to review our data protection statement to make sure you understand how your information will be used.



Our websites, products, and services are primarily intended for adults. Our users must be over the age required by law in your country to create an account or otherwise use the Services, or we require verifiable consent from your parent or legal guardian. If a child's personal data is collected with prior parental consent, we will only use or disclose such data as permitted by law, with the express consent of the child's parent or guardian. In addition, If we accidentally collect personal data from a child without the prior verified consent of the child's parents, we will attempt to delete such data as soon as possible.

Contact Us

If you have any privacy-related questions or comments related to this privacy policy, please send an email to academy@goodwe.com. You can also contact us by writing to this address:

No. 90 Zijin Rd., New District, Suzhou, 215011, China

+86(0)512 6958 2201





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