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Hi Goole, The ticket number is #130850. I talked yesterday on the phone with one of your customer service collegues and he told me that I need a software and firmware update for my inverter. He asked me to reply again on the ticket and the Dutch aftersales should answer the same day but they didn't and now I have the problem again today and nobody is at home.. so could you ask for priority to solve this because I am losing a lot of earnings due to this problem..
Inverter stays at waiting for one day
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No I don't, Isolation is checked last week
Inverter stays at waiting for one day
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Currently, Goodwe can't support it, the control center (your smart home) needs to achieved the communication with ES.
connecting inverter ES4850 to Smart Home
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Hi, Sandervh1998, may I ask for your ticket number? I'll contact aftersales and follow up with your ticket. Or you can email us via community@goodwe.com
Inverter stays at waiting for one day
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Hi, Peter-wolf, right, it will cause a bad influence on browsering experience.
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【MORE THAN SOLAR】Learn about Solutions for emergency absence
Goole_Solar Community
2022-06-10 14:15As shown in the previous poster, the Covid-19 pandemic has greatly impacted the way people live, including maintenance staff in PV industry. In some unexpected situations, we need to turn off the inverter to protect the PV system, but what if there is no one on site? Here we also name this situation emergency absence.
Remote Shutdown
The remote shutdown function that comes with the inverter can be realized by a shutdown function circuit integrated into the inverter and a switch. It requires the combined action of an on-off switch, long-distance communication, and a control mechanism via signals.
The on-off switch can be deployed in a remote place, where the operator can turn on or off the switch at a safe distance to control the inverter. Communication cables such as RS485 are used to connect the inverter and switch to transmit signals of remote shutdown. To realize communication between multi-inverters and one switch, inverters should be connected hand in hand as shown in the figure below. When the operator turns on the switch, signals of remote shutdown shall be sent to multiple inverters at the same time, and the inverters should disconnect from the grid and stop power output within 0.5s.
Online Shutdown
Similar to the principle of the remote shutdown, the GoodWe monitoring platform SEMS Portal integrates the function of shutdown. By one click on the website, the GoodWe cloud server will send a signal to the inverter through the communication tools and then shut down the inverter on the AC side in minutes.
Stay tuned for the upcoming technical articles on our forum and your advice matters!